Introducing Telstra Smart Modem 3. With the latest Wi-Fi 6 technology, it's our most powerful modem yet. And it's included for use with our new nbn home internet plans.
New services only. If you leave before 24 mths, return your modem or pay a $200 non-return fee.
Got a date? Book your move online now and we’ll do the rest. Already booked a move? Track your booking
Moving a 5G Home Internet service? See 5G Home Internet Support
Check the address you’re moving to – you may be able to upgrade to faster speeds or a new tech type.
Booking online is easy and takes just 5-10 minutes to complete.
Book your move before 1pm Monday to Friday and get your service connected within two business days.
Check the address you’re moving to first. Then book your move.
We found multiple addresses. Please select yours from the list below.
Your address
Some useful info to help your move go smoothly.
Please bring your Telstra modem with you when you move. This will ensure you get connected fast. We don’t supply a new Telstra modem for moves, unless your current modem is incompatible.
Leave behind any nbn™ or Opticomm connection box. Your new home will have one already, if not we’ll arrange for someone to come and install one for you.
Information on other costs you may incur as part of your move.
If you’re moving to a new home that:
then you may incur an nbn New Development Charge of $300.
If your home is a new build, contact nbn co for a new development application.
We can arrange to move your Foxtel connection to your new address. Please bring your Foxtel equipment with you. You’ll need to pay a $135 charge for a Foxtel technician to visit.
If you choose the self-installation option you’ll need to give us at least 2 business days’ notice. If you require a technician, or choose the professional installation option, you’ll need to give us at least 7 business days’ notice.
The more notice you give, the more likely we can complete your move on your preferred day – especially if a nbn co or Telstra technician visit is required.
Once you’ve booked your move, we’ll let you know within 48 hours if a technician is required.
A technician may need to visit if:
If you’re taking up a service on the nbn network and moving to a recently built property that hasn’t had a fixed internet connection before, a $300 New Development Fee may apply.
A Foxtel technician will be required if you’re moving your Foxtel and there was no previous Foxtel connection at the address.
Moving Foxtel from Telstra is a separate cost of $135. You’ll need to take your existing equipment with you and a Foxtel technician will visit your new home to complete the process.
There may be other scenarios where a technician will be required, so once you’ve completed your online order, we’ll do a serviceability test to identify and notify you within 24-48 hours if you need a technician.
If you miss your appointment or cancel it without telling us at least 24 hours beforehand you will be charged $99.
Your plan and contract will remain unchanged unless you wish to change to a newer plan or add new products or services to your account.
If you’re moving to an address that’s serviced by a different telephone exchange, you’ll be provided with a new home phone number.
In many cases you won’t need a new modem. However, if you’ll be getting ADSL or Cable broadband at your new address and your existing modem isn’t compatible, then you’ll need to purchase a new one. If the service at your new address is on the nbn network and your current modem isn’t compatible, we’ll provide you with a new one free-of-charge. In all cases, we’ll let you know within 24-48 hours of receiving your move request.
It’s unlikely, but if this is the case, you’ll need to provide documentation to prove that you’re moving into the new address.
If you want to maintain your home internet and home phone services, and the nbn network has been rolled out to your new address, you’ll have to connect to it.
Moving your Foxtel
If you’re moving your Foxtel with Telstra and there’s no previous Foxtel connection at your new address, you’ll need to pay a $135 fee for a Foxtel technician to visit your new home and complete the process.
There may be other scenarios where a technician will be required, so once you’ve completed your online order, we’ll do a serviceability test to identify and notify you within 24-48 hours if you need a technician.
How much does it cost for extra connections or outlets?
In most cases if you book your move before 1pm Monday to Friday we have your service connected within two business days.
Can I choose the date my internet is connected at the new address?
You can request the date you would like to have your internet connected by and we will aim to have it done by that day, provided you book the move at least 2 business days before that date.
We won't charge you if there is a break between your Telstra internet service being disconnected at your old address and reconnected at your new address.
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Services not available to all areas or premises.
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
We can help complete your order.
Find your nearest Telstra Store or Wi-Fi hotspot.
You’ll find more information about moving your home internet service in our support section.